Privacy Policy

Effective Date: 24.03.2020

This Privacy Policy (the “Policy”) explains how the video chat service available at https://video-chat.live and its subdomains (the “Website”, the “Service”) collects, uses, stores, and protects personal data of users (“User”, “you”).
The data controller (“Company”, “we”, “us”, “our”) is:

Video-chat.live

Email for privacy inquiries: info@video-chat.live

By accessing or using the Service, and by clicking “Start”, you confirm that you:

  • have read and understood this Policy;
  • agree to the processing of your personal data as described here;
  • are at least 18 years old (or the age of majority in your jurisdiction).

If you do not agree with any part of this Policy - please do not use the Website.

1. Data We Collect

We collect only the data necessary to operate the Service, enhance security, and comply with applicable law.

1.1. Data you provide voluntarily

  • Email address (if provided)
  • Username / nickname
  • Gender
  • Date of birth / age
  • Country, region, city
  • Preferred language
  • Messages sent to support
  • Any data you choose to submit through forms or communication

1.2. Automatically collected technical data

  • IP address
  • Browser and OS information (User-Agent)
  • Device type
  • Date and time of access
  • Pages visited and referral URL
  • Cookies and similar technologies
  • Session information and chat connection metadata

1.3. Video chat data

To maintain safety, prevent prohibited content, and ensure compliance, we may process:

  • the fact of a video chat connection (start/end time, partner ID)
  • automated screenshots or short frames used strictly for moderation and security
  • text messages in chat
  • reports and violations submitted by users

Live video streams are normally not stored, except in cases required for moderation, security, or legal reasons.

1.4. Payment data (if you purchase paid features)

We receive:

  • transaction time
  • amount and currency
  • payment method
  • transaction status

We do NOT store full bank card details. Payment processing is handled by certified third-party providers.

1.5. Support and communication data

  • Your name
  • Email
  • Message content
  • Attachments and screenshots

2. Purposes of Data Processing

Your data is processed for the following purposes:

2.1. Service functionality

  • Connecting users in video chat
  • Matching by region/language
  • Saving your preferences
  • Providing chat and messaging features

2.2. Safety and moderation

  • Detecting prohibited content
  • Preventing fraud, scams, and illegal behavior
  • Blocking violators
  • Handling user reports and disputes

2.3. Communication

  • Technical notifications
  • Account support
  • Replies to user requests
  • Recovery of access when needed

2.4. Analytics and improvements

  • Website optimization
  • Fixing errors and improving stability
  • Understanding user behavior to enhance the Service

2.5. Marketing (only with your consent)

  • Sending promotional emails
  • Showing personalized recommendations

2.6. Legal compliance

  • Responding to lawful requests
  • Preventing illegal activities
  • Protecting rights and interests of users and the Company

3. Legal Bases (GDPR)

We process personal data based on:

  • Contract performance - providing you with access to the Service
  • Legitimate interests - safety, moderation, analytics, service improvement
  • Consent - for marketing and optional cookies
  • Legal obligation - responding to authorities, record-keeping, age verification

4. Cookies and Similar Technologies

We use the following categories:

4.1. Strictly necessary cookies

Required for:

  • site operation
  • authorization
  • anti-bot protection
  • load balancing

4.2. Functional cookies

  • saving settings (language, filters)
  • improving user experience

4.3. Analytics cookies

  • traffic measurement
  • detecting bugs
  • performance optimization

4.4. Marketing cookies

(only if accepted)

  • ad personalization
  • measuring advertising performance

You may control cookies through your browser settings. Disabling some cookies may affect the functionality of the Service.

5. Sharing of Data

We do not sell your personal data.

Your data may be shared only:

5.1. With service providers

For:

  • hosting
  • CDN
  • analytics (e.g., Google Analytics)
  • anti-abuse and security
  • email notifications
  • payment processing

All partners process data under strict confidentiality agreements.

5.2. With authorities

Only when required by law or valid legal request.

5.3. In case of business transfer

If the Company is sold, merged, or reorganized, the new owner assumes the same privacy obligations.

6. International Data Transfers

Servers and providers may be located in different countries.
We ensure that international transfers are done in compliance with applicable privacy laws (e.g., Standard Contractual Clauses or equivalent safeguards).

7. Data Retention

We retain data only for as long as necessary:

  • Account data - while your account is active and up to [insert timeframe] after inactivity
  • Security logs - typically up to [insert timeframe]
  • Support messages - depending on case requirements
  • Data based on consent - until consent is withdrawn

When retention periods expire, data is deleted or anonymized.

8. User Rights

Depending on your jurisdiction, you have the right to:

  • request access to your personal data
  • correct inaccurate or incomplete data
  • request deletion (“right to be forgotten”)
  • restrict processing
  • object to processing based on legitimate interests
  • withdraw consent
  • export your data (“data portability”)
  • file a complaint with a supervisory authority

To exercise your rights, please contact us at:

info@video-chat.live

We may ask for proof of identity before fulfilling your request.

9. Protection of Data

We implement security measures such as:

  • HTTPS encryption
  • access controls and authentication
  • regular security updates
  • monitoring for suspicious activity
  • restricted access for staff

However, no system is 100% secure. You are responsible for:

  • keeping your devices secure
  • protecting your passwords
  • preventing unauthorized access to your account

10. Minors

The Service is intended only for users aged 18+.
We do not knowingly collect data from minors.

If you suspect a minor is using the Service - contact us immediately:

info@video-chat.live

11. Changes to This Policy

We may update this Policy from time to time.
The latest version is always available at:

https://video-chat.live/privacy-en/

By continuing to use the Service after updates, you agree to the revised Policy.

12. Contact Information

For privacy-related questions or requests:

Video-chat.live
Email: info@video-chat.live

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